Customer Care — Kajal & Co.
Orders & Shipment.
Track your order, understand our shipping timelines, and know exactly when your Kajal & Co. pieces will arrive at your doorstep.
"From our atelier to your wardrobe."
Track
Track your order.
Order Journey
How your order progresses.
Order Placed
Confirmation email sent within minutes
Processing
Handpicked & quality-checked within 1–2 days
Dispatched
Tracking number shared via email & SMS
Delivered
Signature required for high-value items
Shipping
Delivery timelines.
We partner with India's most trusted logistics providers to ensure your order arrives safely and on time.
Orders are typically delivered within 5–7 business days across India. Metro cities may receive orders in 3–5 business days.
Select metro cities are eligible for express delivery within 2–3 business days. Express shipping charges apply and are calculated at checkout.
We currently ship to select international destinations. Delivery timelines for international orders range from 7–14 business days depending on the destination country and customs clearance.
Import duties and taxes, if applicable, are the responsibility of the customer.
Once an order is placed, modifications (address change, item swap) can only be made within 2 hours of placement. After that, the order enters our processing pipeline.
Coverage
Where we deliver.
Pan-India
All major cities, tier-2, and tier-3 locations across India are serviceable.
Est. Timeline
3–7 business days
Remote Areas
Deliveries to remote pin codes may take additional time and are subject to courier availability.
Est. Timeline
7–14 business days
International
Available to select countries. Please confirm serviceability by contacting our team before placing your order.
Est. Timeline
7–14 business days
Free Shipping
On orders above ₹2,999. Threshold displayed at checkout.
Secure Packaging
Every order is packed in Kajal & Co. branded protective packaging.
Real-Time Tracking
Track your shipment in real time via the link shared with your dispatch email.
Lost Packages
Report a lost package within 7 days of the expected delivery date for resolution.
Need help with your order?
Our team is here for you.
For order tracking, delivery issues, or any shipping-related queries, reach us at support@kajalandco.com